All prices are in Swedish Kronor (SEK) and include statutory Swedish tax of 25%. Payment and shipping charges are not included in the prices and will be indicated during your purchase. We can not guarantee that a product that appears on the website are in stock, in such a case we will contact you immediately. All materials on this website are protected under copyright law and may not be used without permission. You must be over 18 years old to buy from us or have your parental permission. L.O.S AB declines from sending out goods to customers who have made the order in which obvious errors on the site occurred (also called bugs) that varying prices.Shipping & Delivery
Shipping costs 35: – SEK in Sweden and 69:- SEK in the rest of the world. All shipments are sent by PostNord (www.postnord.se). Delivery time is usually 3-7 business days, unless otherwise specified for the product. If your order is a product that has a longer delivery so your order will be sent depending on the longest delivery time. If your shipment has not come to you 7 days after you have received a shipping confirmation, it is important that you contact us. L.O.S AB can not be responsible for how the agent PostNord manages a customer’s package / letter. By law, all shipments outside the EU customs declaration, which means that the value of the content must be indicated on the package. It is your responsibility to account for any costs that may apply for delivery outside the EU (ex Norway). In individual cases, shipments linger in each country’s customs service.Complaint
The warranty covers the goods are faulty. We look always carefully through each product that is sent out. If you find something wrong with a product, please contact our customer service as soon as you discovered it. Complaints made within two months from the time you discovered the defect is always considered to have been the right time. We reserve the right to deny a claim if it proves that the product does not have any manufacturing defect or faulty. Certain products may include VAT / customs duties, commodities, information about this under the product description.Returns & Exchanges
As a private consumer you have the right to cancel the purchase within 14 days under existing consumer protection legislation. Send the item back in the same state, preferably in the original packaging. You have the right to open the package and try the product provided that the nature requires. For hygiene reasons we can not accept returns of lingerie and beachwear where hygiene cap is removed. If the goods are not in the same state has L.O.S AB entitled to deduct an amount equal to the product’s depreciation compared to the product’s original value of the return amount. Note that no labels or the like can be added directly on the shoe box at a return. The right begins to run from the date you receive the goods (the withdrawal period). You use your right by contacting us within the cancellation period, you can send us an email. You as the sender is responsible for the shipment will arrive to L.O.S AB.
If you want to changing, you only need to fill in the return form you receive with your shipment, where you specify which products you want to switch to. Item/items you want to switch, must be of the same value or lower value.
Items that not are picked up, and goes back to us (sent back if it is not collected within 10 days from the post office) is not covered by the return or withdrawal. Retrieved the item is not selected, we will charge you 149: – SEK and any invoice charges, to cover our costs. The charge is placed on the original invoice. The same applies to international shipments.
We take no responsibility for any unclaimed shipments sent abroad. Should such an item still be returned to us so we will charge the actual shipping cost (back and forth), and 149: – SEK
Once we have received your return and checked the condition, we will issue your refund within 2-5 business days. You will be notified by email when your refund is complete. If you have used any discount, the amount will be adjusted according to the discount code’s terms and conditions, then you will receive a confirmation email with the final amount.
Cancellation & Modification of orders
You can not cancel an order after the order is completed. If the order is completed, you need as a customer receive the order. If you do not receive your order, we may charge you a fee of 149:- SEK. L.O.S AB may cancel a final order from the customer as it may have been unexpected failure as the website, bugs.
When you shop at Lovely Sweden.com record we your personal data in our system. When you order from us, you agree to our agreement for this. L.O.S AB handles all personal information under the provisions of the Personal Data Act. The information that you submit to us is used confidentially, nothing is passed on to third parties. They are used only in order to fulfill your order and otherwise to give you as good a service as possible. You have the right to request access to some of your information. If there is something wrong, you can get it changed or removed.
Orders made in another person’s name without his consent counts as fraud. Any suspected fraud will be reported to the police.
When you shop in our store, protects your information using encryption. We use SSL (Secure Sockets Layer) is a security protocol for the secure transfer of data via the Internet (or other networks).
SSL protocol means that all information sent between the buyer and the seller is encrypted.
Please be careful when you enter your address, we will send to the exact address you specify. If your name/surname not people book or is not on the mailbox, you must specify a C/O address (after the name of the person who is registered at the address where the order is sent). It is your responsibility as a buyer to indicate correct address.
L.O.S AB is not responsible for delays caused by circumstances we are not able to prevail, for example in the event of legislative changes, changes in government actions, strikes, blockades, sabotage, technical problems or failures in the electricity / telephone / computer connections, war, terrorism, labor disputes, fire , flood, natural disaster or similar events.
In case of disagreement, our policy is to comply with the Swedish Consumer Complaints Board recommendations.